COLOURS — Email Templates

Standard Subject Line Format

COLOURS, LLC - [Action Statement] | [Dynamic Detail]

Subject Line Quick Reference

#	Email Type	Subject Line Template	Example Detail
1	Techpack Review	COLOURS, LLC - Your Techpack Is Ready for Review \| [Style Name]	Style 4402 – Linen Jogger
2	Sample Review	COLOURS, LLC - Your Sample Is Ready for Review \| [Style/Order #]	Style 2210 – Cotton Hoodie
3	Shipment Notification	COLOURS, LLC - Your Shipment Has Shipped \| [Order #]	ORD-20260325
4	Quote Review	COLOURS, LLC - Your Quote Is Ready for Review \| [Project/Style]	SS27 Collection – Knit Polos
5	Invoice Sent	COLOURS, LLC - Your Invoice Has Been Sent \| [Invoice #]	INV-1087
6	EOD Shipping Summary	COLOURS, LLC - End of Day Shipping Summary \| [Date]	04/16/2026
7	Purchase Order	COLOURS, LLC - New Purchase Order \| [SKU/ART] - [Order No.]	TGX20096 - PO1971
8	Payment Remittance	COLOURS, LLC - Payment Remittance \| [Date]	4/28/2026

General Email Guidelines

Respond to all client inquiries within one business day. During active production, check in more frequently.
Be direct, be professional, and be honest. If there's a delay, tell them before they have to ask.
All formal approvals, estimates, and POs should go through email — not text or DM.
Always attach the referenced files before hitting send. Double-check filenames and versions.
If a client mentions they're going to be late on payment, escalate to accounting right away — don't try to handle it yourself.
Proactive communication is how we maintain trust. Don't wait for the client to ask for updates.